Privacy Policy

1. Information We Collect

When you use Nilawar Services, we collect information necessary to fulfill doorstep home service requests:

• Personal Contact Data: Full name, mobile phone number, and email address.
• Location & Address: City, state, 6-digit pincode, and street address for dispatching background-verified technicians.
• Browser & Geolocation: Device IP, browser location permissions (if enabled) to detect service availability in your neighborhood.
• Booking & Transaction Data: Service selections, appointment slots, invoices, payment method references, and service history.
• Service Partner Information: When you join as a service partner, we collect identity documents, address proof, bank details, and service-area preferences.

2. How We Use Your Information

Your data is strictly utilized to:

• Connect you with assigned technicians and share only the necessary dispatch details.
• Issue digital booking receipts and generate downloadable PDF invoices.
• Send OTP verification codes for secure login and mobile verification.
• Handle post-service warranty claims and customer support conversations.
• Send service status updates, appointment reminders, and transactional notifications.

We never sell customer personal data to third-party advertisers.

3. Data Security & Storage

• All communications are encrypted using standard SSL (Secure Sockets Layer) protocols.
• Passwords are stored using industry-standard cryptographic hashing (PBKDF2) — never in plain text.
• Authentication uses secure, time-limited session tokens with server-side validation.
• Location choices saved via local storage stay client-side on your device for fast re-booking convenience.
• Access to sensitive records is restricted to authorized administrators and support staff.

4. Data Sharing & Disclosure

We share information only in limited circumstances:

• With your assigned service partner: Only the contact and address details needed to complete your booking.
• With payment processors: Payment method references required to settle transactions securely.
• For legal compliance: When required by law, court order, or government authority.

5. Your Privacy Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information through your profile settings.
• Deletion: Request deletion of your account and personal data (subject to legal retention obligations).
• Restriction: Limit how we process your data in certain circumstances.

6. Cookies & Tracking

We use essential cookies to keep you logged in, remember your selected city, and maintain secure sessions. We do not use invasive tracking cookies for advertising purposes.

7. Data Retention

We retain booking records and invoices as long as needed to provide services, comply with tax and legal obligations, and resolve disputes. Session tokens and temporary OTPs are automatically expired after their configured lifetime.

8. Children's Privacy

Our services are intended for users aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact our Privacy Officer.

9. Contact Privacy Officer

For queries regarding data protection, email us at privacy@nilawarservices.com or write to Nilawar Alliance Pvt. Ltd., 67, Suyog Vihar, Behind Jetwan Society, Shastri Layout, Nagpur - 440025, Maharashtra.