Refund Policy

1. Overview

Nilawar Services strives to ensure every customer receives a satisfactory doorstep service experience. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

2. When You Get a Refund

• Service not completed: If the technician is unable to complete the booked service due to reasons attributable to the platform or the service partner, you will receive a full refund.
• No technician available: If no technician is available for your selected time slot, and you have already paid, the full amount will be refunded.
• Service dissatisfaction: If the service was completed but the customer is not satisfied, a partial or full refund may be issued after review by our support team.
• Duplicate payment: If you were charged more than once for the same booking, the duplicate amount will be refunded.

3. When Refunds Are Not Applicable

• Change of mind after the technician has started the work.
• Issues caused by improper use of the appliance after service completion.
• Pre-existing damage or conditions disclosed before the service began.
• Services that were completed as described and to a reasonable professional standard.

4. Processing Time

Approved refunds are processed within 7-10 business days. The refund will be credited to the original payment method. For UPI and digital wallet payments, the refund typically reflects within 24-48 hours after processing.

5. Cancellation Refunds

• Free cancellation before dispatch: Full refund (if already paid).
• After dispatch but before arrival: Full amount minus a 10% cancellation fee.
• After technician arrival: Full amount minus a 20% cancellation fee.
• Platform-cancelled bookings (no technician available): Full refund.

6. Need Help?

If you have a refund request or question, please contact us at support@nilawarservices.com or call +91 8888864692. Our team will respond within 24 hours.